Where we ship, what it costs, how long it takes
Shipping depends on the destination and the weight of the parcel, not on the cart value. You see it in the cart as soon as you pick your country, then on the payment page before confirming.
Three shipping zones
- France and Monaco
- Free pickup point delivery. Home or express delivery priced by parcel weight.
- Europe
- European Union, United Kingdom, Switzerland and Norway. Home or express delivery priced by weight.
- United States and Canada
- Home or express delivery priced by parcel weight. Duties and taxes are payable by the recipient unless stated otherwise.
Shipping rates
Prices per parcel, VAT included, by chargeable weight. A pack weighs its components plus 0.5 kg of packaging: an OX500 pack with manual pump, for instance, comes to 5 kg.
| Parcel weight | Home delivery | Express |
|---|---|---|
| Pickup point (France) | Free | |
| up to 1 kg | €19.90 | €24.88 |
| 1.01 to 2 kg | €29.90 | €37.38 |
| 2.01 to 3.5 kg | €39.90 | €49.88 |
| 3.51 to 5 kg | €49.90 | €62.38 |
| 5.01 to 8 kg | €69.90 | €87.38 |
| 8.01 to 11 kg | €89.90 | €112.38 |
| 11.01 to 15 kg | €109.90 | €137.38 |
| Over 15 kg | Quote on request | |
Prices shown in euros, VAT included.
| Parcel weight | Home delivery | Express |
|---|---|---|
| up to 1 kg | €19.90 | €24.88 |
| 1.01 to 2 kg | €29.90 | €37.38 |
| 2.01 to 3.5 kg | €39.90 | €49.88 |
| 3.51 to 5 kg | €49.90 | €62.38 |
| 5.01 to 8 kg | €69.90 | €87.38 |
| 8.01 to 11 kg | €89.90 | €112.38 |
| 11.01 to 15 kg | €109.90 | €137.38 |
| Over 15 kg | Quote on request | |
Prices shown in euros, VAT included.
| Parcel weight | Home delivery | Express |
|---|---|---|
| up to 1 kg | €27.86 | €34.83 |
| 1.01 to 2 kg | €41.86 | €52.33 |
| 2.01 to 3.5 kg | €55.86 | €69.83 |
| 3.51 to 5 kg | €69.86 | €87.33 |
| 5.01 to 8 kg | €97.86 | €122.33 |
| 8.01 to 11 kg | €125.86 | €157.33 |
| 11.01 to 15 kg | €153.86 | €192.33 |
| Over 15 kg | Quote on request | |
Prices shown in euros, VAT included. Duties and taxes are payable by the recipient unless stated otherwise.
Estimated delivery times
In working days from dispatch. They are indicative: customs, public holidays and busy periods can stretch them.
| Zone | Pickup point | Home delivery | Express |
|---|---|---|---|
| France and Monaco | 3 to 5 working days | 2 to 4 working days | 1 to 2 working days |
| Europe | 3 to 7 working days | 2 to 4 working days | |
| United States and Canada | 5 to 10 working days | 3 to 6 working days |
Estimate my shipping cost
Choose a country and a parcel weight. The cart runs this calculation automatically with your items.
Based in Australia or New Zealand? OXSEA is sold there through a dedicated site. Go to oxsea.au
- Pickup pointFreeCollect from a pickup point near you, free of charge.Estimated delivery: 3 to 5 working days
- Home delivery€49.90Tracked delivery to the address of your choice.Estimated delivery: 2 to 4 working days
- Express€62.38Priority tracked delivery.Estimated delivery: 1 to 2 working days
Chargeable weight: 5.0 kg
Parcel tracking
Every shipment is tracked. The tracking number reaches you by email as soon as the parcel ships, with the carrier's link.
How to track my order24-month warranty
OXSEA tanks and refill systems carry a 24-month warranty. To open a claim, write to sav@oxsea.com with your receipt and a description of the problem: the team replies by email.
sav@oxsea.comAustralia and New Zealand
These two countries are served by our Australian site, with its own rates and delivery times.
Go to oxsea.au30-day returns
You have 30 days from delivery to return an item that does not suit you, in its original packaging, complete and never used underwater.
Write first to contact@oxsea.com with your receipt reference: we explain the procedure and give you the return address. Do not ship anything before this exchange.
Return shipping would remain at the buyer's expense, except in case of an error on our side or a product found defective on arrival. The refund is issued after inspection of the item, to the original payment method.
Returns and refunds
A product that does not suit you can come back to us within 30 days. How it works, step by step.
The period
You have 30 days from receipt of your order to return a product to us, without having to give a reason. This period covers and exceeds the 14-day legal right of withdrawal set out in Article 11 of the terms and conditions of sale.
The conditions
The product must come back complete and in its original condition: packaging, accessories, manual, with no sign of use underwater or of refilling. A tank that has been pressurised or a compressor that has been run cannot be resold; they then fall under the warranty, not returns.
You may handle the product to check its nature and operation, as you would in a shop. Any depreciation beyond this check may be deducted from the refund.
How to proceed
- Write to contact@oxsea.com with your order number and the product concerned. We confirm the return address: do not send anything before this exchange, the logistics address shown on the website is not an automatic returns address.
- Pack the product in its original box, with a copy of the invoice or receipt.
- Ship the parcel with tracking and keep the proof of postage.
Return costs
Under our current terms, return costs are borne by the customer and the initial delivery costs are not refunded. For a return from a country outside the European Economic Area, mark the invoice as a "product return" with no commercial value, for an amount of twenty euros.
This allocation of costs may change before the website goes fully live. The applicable rule is the one shown on this page at the time of your order.
The refund
As soon as the product is received and checked, we write to confirm the return. The refund is made to the payment method used for the order (through Stripe) or by bank transfer, within the usual banking times. Products bought on promotion are refunded at the price paid.
Defective product or delivery error
If the product you receive is damaged, incomplete or does not match your order, write to sav@oxsea.com with photos within days of delivery. We arrange the exchange or refund, and return costs are not charged to you in this case. The 24-month warranty shown on the website then covers material and manufacturing defects (see Article 14 of the terms and conditions of sale for the reference text).