Track my order
There is no customer account at OXSEA: everything goes through your email address. Two messages keep you informed, the payment receipt and then the dispatch notice with the tracking number.
The payment receipt
Sent by Stripe right after payment. It holds the order summary and serves as your proof of purchase.
The dispatch notice
Sent by us when the parcel leaves. It contains the tracking number and a link to the carrier's site.
Parcel tracking
The carrier's link shows the live status. Delivery times are in working days and exclude customs clearance for destinations outside the European Union.
Nothing received? Check your spam folder, then write to us.
Frequently asked questions
How long before my order ships?
Every tank is checked before dispatch. The delivery time shown at payment matches the chosen method and counts in working days from dispatch.
Can I change the address after ordering?
Yes, as long as the parcel has not left: email us as soon as possible with the new address and your receipt reference.
The parcel shows as delivered but I do not have it
Check with neighbours and the pickup point if relevant, then contact us: we open a claim with the carrier.
Delivery outside the European Union
For the United Kingdom, Switzerland, Norway, the United States and Canada, the carrier may collect duties and taxes on delivery unless stated otherwise.